Privacy Policy

Last updated: 6 November 2026.

Top Clean Tilburg uses your data to answer questions, discuss quotations and protect this website. Google Analytics statistics are enabled only if you choose to allow them. You can use the website and quote form without consenting to analytics.

1. Who is responsible?

Top Clean Tilburg is the controller for the processing described in this policy. Business location: 5046 DC Tilburg, the Netherlands. Chamber of Commerce (KVK) number: 85706493. Send privacy questions or requests to info@topcleantilburg.nl or contact us on +31 6 31694356.

2. What data do we use?

Your enquiry and contact: name, email address, optional telephone number, town and postcode, requested service, frequency, optional floor area and preferred start period, and your message. We also process any follow-up correspondence.
Technical data: when you use the website, information including your IP address and technical request data is processed to deliver pages and limit abuse. The form’s temporary submission limit uses a code derived from the IP address with a secret key. This is pseudonymous information, rather than fully anonymous information.
Cookie choices and analytics: your cookie preferences and, only with your consent to analytics, information about visits and interactions, such as pages visited, device and browser information and cookie identifiers.
WhatsApp: if you choose to message us there, we receive the contact and profile details visible to us and the content you share.

Fields marked with an asterisk are needed to process the online form. Other fields are optional. Without sufficient contact details and information about your request, we cannot provide a suitable response or quotation. You can also call or email us directly. Please do not send medical information, identity documents, payment details or other sensitive information that is unnecessary for your enquiry.

3. Our purposes and legal bases

Preparing a quote and arranging a service: taking steps at your request before entering a contract and performing that contract, Article 6(1)(b) GDPR.
General enquiries and business contacts: our legitimate interest in answering questions and maintaining business relationships, Article 6(1)(f) GDPR. This applies, for example, when you contact us on behalf of a company.
Security and reliable submission: our legitimate interest in keeping the website available, limiting spam and preventing duplicate submissions, Article 6(1)(f) GDPR.
Optional analytics: your consent, Article 6(1)(a) GDPR. This is separate from requesting a quote.
Legal obligations: where data is needed to meet a specific legal duty, such as an applicable record-keeping requirement or handling privacy rights, Article 6(1)(c) GDPR.

The checkbox beside the quote form confirms that you have read this privacy policy. It does not give consent to advertising, analytics or all data processing. Sending an enquiry does not add you to a marketing list. We do not use this website to make decisions based solely on automated processing that produce legal or similarly significant effects on you.

4. Cookies, Google Analytics and WhatsApp

We use CookieYes within WordPress to remember your cookie choice. Necessary storage supports that choice and the website’s operation and security. Optional cookies and Google Analytics through Site Kit remain blocked until you consent to analytics. Statistics help us understand how the website is used and improve it; the content of your quote request is not intended for Analytics.

You can reject optional cookies and change your choice later. Withdrawing consent does not affect the lawfulness of earlier processing based on that consent. The cookie preferences panel lists the configured cookies, their purposes and lifetimes.

Google processes measurement data when you consent. For further information, see Google’s privacy policy and its information about data protection in Google Analytics.

The WhatsApp button is an ordinary external link. This page does not load a WhatsApp chat module for it. Only when you open the link does your browser or app connect to WhatsApp, a service within the Meta group. Its terms and privacy policy also apply from that point. Messaging us there is optional; email and telephone are alternatives. This website loads its fonts from our own website.

5. Who receives data?

Your form enquiry is emailed to info@topcleantilburg.nl; no automatic copy is sent to you. Its content is not saved as a separate form submission in the WordPress database. The email is nevertheless processed and stored within the email service used by the business.

Hosting and email providers may process data to provide, secure and maintain the website and email. Google receives analytics data when you consent. WhatsApp/Meta processes data when you choose to open or use that external service. Data may also be provided to competent authorities where a specific legal obligation requires it. We do not sell your quote enquiry data.

External services, including Google and WhatsApp, may process data outside the European Economic Area. Transfers for which we are responsible require a valid GDPR transfer mechanism, such as an applicable adequacy decision or appropriate contractual safeguards. The relevant safeguard depends on the service and recipient. You can ask us for information about the recipients, countries and available safeguards, or a copy of them.

6. How long is data kept?

Enquiries and correspondence: for as long as needed to deal with your question, quote and any resulting service. We then assess whether information is still needed for an ongoing arrangement, dispute or applicable legal retention duty. Data that no longer serves a purpose is deleted.
Submission security: submission limits use 15-minute windows. Temporary technical status records preventing duplicate submission expire about one day after the form token expires; they contain no name, email address or message content. WordPress schedules their cleanup. Server and security records are kept only as necessary for operation, error investigation and security incidents.
Cookies and analytics: cookie lifetimes are shown in the preferences panel. Analytics data is retained only for as long as needed for the stated measurement purpose, within the retention setting of the service used. You can ask us about that setting.

7. Your rights

Subject to the conditions in the GDPR, you may request access, correction, erasure, restriction of processing and portability of your data. You can object to processing based on legitimate interests and withdraw consent at any time. Not every right applies in every situation; a legal retention duty may, for example, temporarily prevent deletion.

Email your request to info@topcleantilburg.nl. We normally respond within one month. If a permitted extension is needed, we will tell you within that month and explain why. We may request appropriate additional information to verify your identity. You also have the right to complain to the Autoriteit Persoonsgegevens, the Dutch data protection authority, or the competent data protection authority in your country.

8. Changes

We update this policy when the website or our processing changes. The date at the top shows the latest revision. Please use the contact details above if you have any questions.